QUESTION
I need to implement a feedback tool for a website, would you provide a profanity filter or you wouldn't? And why? From one side, I think would be disturbing for the site owner receive feedback like "@u€k you!" from the other site I don't believe is a good thing hiding data. Where do you stand?
ANSWER
I would not bother in general, because it is only sent to the site owner - and if they cannot cope with the usual sort of spam and profanity that may come through then they may need to toughen up. Profanity filters may remove stuff that needs to stay, and are unlikely to completely remove anything offensive.
If the feedback is going to go out publically, then it needs to be moderated to an extent, and offensiveness removed. But I don't believe it is going to be public.
And yes, it may be offensive to be told "Your site is a piece of f**ing S*t, A*h*e". But that is the danger of running a public site.
Tweet